Privacy Policy
1. Introduction
Corevia Technologies LLC (“Corevia,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency regarding how information is collected, used, and safeguarded across our platforms and services, including:
- CallPilot247
- FieldPilot CRM
- Pilot Suite™
- Any affiliated websites, applications, software, or communication systems (collectively, the “Services”)
This Privacy Policy explains what information we collect, how we use it, and how we protect it. By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We collect information necessary to operate, improve, and secure our Services.
A. Information You Provide
- Full name
- Email address
- Phone number
- Business name and business information
- Billing and payment details
- Account credentials
- Customer support communications
- Any information submitted through forms or platform use
B. Platform & Communication Data
When using our CRM, voice AI, or communication platforms, we may process:
- Caller ID and call metadata
- Call recordings (if enabled by the account holder)
- AI-generated transcripts and summaries
- SMS communication logs (message content, timestamps, delivery status)
- Workflow automation activity
- CRM records and stored contact data
C. Technical & Usage Information
- IP address
- Device type and browser information
- System activity logs
- Cookies and session identifiers
- Usage analytics and performance data
3. How We Use User Data
We use collected information for legitimate business purposes, including:
- Providing, operating, and maintaining our platforms
- Processing subscriptions and billing
- Delivering customer support
- Improving system functionality and performance
- Enhancing security and fraud prevention
- Complying with legal and regulatory obligations
Corevia Technologies LLC does not sell, rent, trade, or otherwise monetize personal information.
4. SMS Opt-In Details
Corevia Technologies LLC may offer SMS (text message) communications related to account activity, platform usage, customer support, and marketing updates.
A. Consent to Receive Messages
By providing your phone number and affirmatively opting in (for example, by checking an unchecked consent checkbox on a website form), you consent to receive SMS messages from Corevia Technologies LLC.
Messages may include:
- Account notifications
- Appointment reminders
- Service alerts
- Billing confirmations
- Platform updates
- Marketing and promotional communications (only if you separately consent)
Message frequency may vary. Message and data rates may apply depending on your mobile carrier. Consent to receive SMS messages is not a condition of purchase.
B. Opt-Out & Help Instructions
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP. You may also request removal by contacting [email protected].
C. Mobile Information Sharing Statement
Mobile information will not be shared with third parties for marketing purposes.
Corevia Technologies LLC does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes. SMS consent information is used solely for communication directly related to our Services.
5. Data Sharing, Access & Service Providers
Corevia may utilize trusted third-party service providers (such as cloud hosting providers, telecommunications providers, payment processors, and infrastructure partners) to operate the Services.
- Providers process information only as necessary to support our Services
- Providers are required to maintain appropriate security safeguards
- Providers may not use personal data for independent marketing purposes
6. Voice AI & Call Recording Notice
Certain Services may involve AI-powered voice interaction and optional call recording functionality. Account holders are responsible for complying with applicable federal, state, and local laws regarding call recording consent, disclosure requirements, and customer notification obligations. Corevia provides technology tools but does not provide legal advice regarding compliance requirements.
8. Data Security & Handling
Corevia Technologies LLC implements commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, disclosure, or alteration. While we strive to protect information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain information only for as long as necessary to:
- Provide and maintain Services
- Fulfill contractual obligations
- Maintain system integrity
- Comply with legal requirements
When data is no longer required, it is securely deleted or anonymized.
10. User Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of personal data (subject to legal or contractual limitations)
- Withdraw consent where applicable
Requests may be submitted to: [email protected].
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Policy Updates
Corevia Technologies LLC may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Information
Corevia Technologies LLC
1079 Old Ford Road
Huntingdon Valley, PA 19006
United States
Email: [email protected]
Phone: 610-904-8864
If you are contacting us about SMS opt-in or opt-out requests, please include the phone number associated with your request.