We are committed to protecting your information and maintaining transparency across our platforms.
Introduction
Corevia Technologies LLC (“Corevia,” “Company,” “we,” “our,” or “us”) is committed to protecting your information and maintaining transparency regarding how data is handled across our platforms, including:
- CallPilot247
- FieldPilot CRM
- Pilot Suite™
- Any related websites, applications, or software
This Privacy Policy explains what information we collect, how it is used, and how it is safeguarded.
By using our services, you agree to this policy.
Information We Collect
We collect information necessary to operate and improve our services.
A. Information Provided by Users
- Name
- Email address
- Phone number
- Business information
- Billing details
- Account credentials
- Support communications
B. Platform & Communication Data
When using our voice or CRM platforms, information may include:
- Caller identification data
- Call interaction details
- Call recordings (if enabled by the account holder)
- Transcripts and summaries
- Workflow and usage activity
C. Technical Information
- IP address
- Device and browser type
- System activity logs
- Cookie and session data
How Information Is Used
Information is used solely for legitimate business purposes, including:
- Operating and maintaining our platforms
- Processing subscriptions and billing
- Improving system performance
- Providing customer support
- Enhancing security and fraud prevention
- Meeting regulatory obligations
Corevia does not monetize or trade personal data.
Data Access & Service Providers
Corevia may utilize trusted infrastructure and payment service providers to operate its platforms. These providers are required to maintain appropriate security standards and only process information as necessary to support our services.
Voice AI & Recording Notice
Certain services may involve AI-powered voice interaction and optional call recording.
Account holders are responsible for complying with applicable federal, state, and local consent laws regarding call recording and customer notifications.
Corevia provides technology tools but does not provide legal advice regarding compliance obligations.
Data Security
Corevia implements commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, or disclosure.
While we strive to protect information, no method of transmission or storage is completely secure.
Data Retention
Information is retained only for as long as necessary to:
- Provide services
- Maintain system integrity
- Fulfill contractual obligations
- Comply with legal requirements
User Rights
Depending on jurisdiction, individuals may request to:
- Access their information
- Correct inaccuracies
- Request deletion (subject to contractual and legal obligations)
Requests may be submitted to: [email protected]
Updates
Corevia may update this Privacy Policy periodically. Continued use of services after updates indicates acceptance.
Contact Information
Corevia Technologies LLC Email Address [email protected] Phone Number +1 (610) 904-8864 Office Address 1079 Old Ford Road, Huntingdon Valley, PA 19006 Business Hours Monday–Saturday: 9:00 AM–8:00 PM ETSunday: Closed